Dispatch Supervisor
    Mercedes Verner
CONTACT

The Bosque County Sheriff’s Office Communications Center operates 24 hours a day, 365 days a year, providing critical support to citizens, law enforcement, and emergency service personnel throughout Bosque County. As the county’s only 911 call center, our dispatchers serve as the central point of communication for all emergency and non-emergency calls.

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The Communications Center provides dispatch services for:

• Bosque County Sheriff’s Office

• Meridian Police Department

• Clifton Police Department

• Valley Mills Police Department

• North Bosque EMS

• All 12 Bosque County Volunteer Fire Departments

• Various State and County Units such as Texas DPS, Game Wardens, and Constables

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Our dispatchers are certified Telecommunications Officers through the State of Texas and are trained to meet standards established by the Texas Commission on Law Enforcement (TCOLE). They undergo specialized training in emergency call handling, radio communications, crisis intervention, and the use of state and national law enforcement databases.

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Dispatchers are responsible for answering emergency (911) and non-emergency calls, coordinating radio communications, and managing calls for service through advanced computer systems. They also access and enter critical information through state and national databases, including TLETS/NLETS and NCIC/TCIC, as well as confirm warrants across Texas and the United States.

Serving as the lifeline of communication, dispatchers must remain calm under pressure, demonstrate strong decision-making skills, and effectively manage multiple tasks in high-stress situations. Their role is essential to ensuring a rapid and coordinated response to emergencies throughout the county.