Communications Supervisor
    Mercedes Verner
CONTACT

     The Bosque County Sheriff’s Office Communications Center operates 24 hours a day, 365 days a year and serves as the vital link between the public and emergency responders throughout Bosque County.

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     As the county’s 911 Public Safety Answering Point, telecommunicators receive emergency and non-emergency calls, dispatch appropriate resources, maintain radio communication with field personnel, and provide critical information to first responders throughout an incident.

 

     The Communications Center provides services for the Bosque County Sheriff’s Office, municipal law enforcement agencies, North Bosque EMS, volunteer fire departments, the Texas Department of Public Safety, and other local and state public-safety agencies operating within Bosque County.

 

     Telecommunicators are licensed through the Texas Commission on Law Enforcement and receive specialized training in emergency call handling, radio communications, crisis response, and state and national criminal-justice information systems.

 

     They must quickly evaluate information, prioritize calls, coordinate multiple agencies, and remain calm and accurate during rapidly changing and often stressful situations.

 

     The Communications Division plays an essential role in ensuring citizens receive timely emergency assistance while helping law enforcement, fire, and emergency medical personnel perform their duties safely and effectively.